1. The code lock on my cabinet has stopped working. What should I do?
Most often this is because the batteries in the code lock have run out.
Normally the code lock will give a low battery warning when the batteries start to run out.
Sometimes however the battery voltage is too low to be able to open the cabinet, even though the lock has not given a low voltage warning.
Replace the batteries with brand new alkaline batteries, preferably of high quality. Duracell or Energizer are recommended.
The batteries will then last for about 2 years with normal use.
If against expectations you still cannot open the cabinet, contact us on 0770 - 22 01 22 and we will help you.
2. How much does the shipping cost?
Fixed shipping price, your goods/cabinets are delivered safely and conveniently all the way to the main entrance or goods reception at street level. Always at a fixed price.
Read more about our shipping prices and delivery terms in our terms of purchase.
3. Can you carry the cabinet in to where it will stand in the building?
We are happy to help you move the cabinet into its final position on site. Our experienced moving experts from Kiruna in the north to Ystad in the south are specialists in heavy lifting. They can remove the cabinet from the pallet and adjust the doors so they do not swing open by themselves if the floor is sloping. They can also move the cabinet up or down stairs and, in the most complicated cases, through windows using a crane truck.
The price for the indoor delivery is determined by the time it takes to carry out the work and how many people are needed to move the cabinet. The prices also vary a lot depending on where in the country the delivery is to be carried out.
The entry price is therefore around SEK 1 800 incl. VAT even if it is a light cabinet. It takes just as long to move as a slightly heavier cabinet.
Contact us for a separate price quote.4. Can I pay by card?
Yes, we support online payment by Visa and Mastercard. You choose the payment method in the checkout.
5. How does the Swedish police points system for gun safes work?
What does the points system mean?
The police use a points system to determine how many weapons may be stored in a gun safe. The system makes it easy to add up different weapon types and ensure that the storage meets current requirements.
How many points do different weapon types give?
- Rifles, shotguns: 1 point
- Pistols, revolvers: 2 points
- Fully automatic weapons or particularly demanding weapons: 4 points
How many points can a standard gun safe handle?
- A certified cabinet according to SSF 3492, the most common standard for private individuals, is approved for up to 20 points.
- For larger weapon collections, a high grade valuables safe (SS/EN 1143-1) is often required, which can be approved for up to 40 points.
Can you have several cabinets to get more points?
Not always. The police normally calculate the points per household, which means that several cabinets do not automatically give more points. If you plan to expand your collection, it is a good idea to check in advance with your local firearms officer.
Why does this system exist?
The purpose is to increase safety. The more weapons you store, the higher the demands on the cabinet’s resistance to burglary.
Which cabinet should I choose?
- For a normal weapon collection, a SSF 3492 certified gun safe is sufficient, which we at Arkivexperten offer in many sizes and models.
- If you have a larger collection, or plan to expand over time, it can be worthwhile to invest directly in a higher grade valuables safe, which is also available in our range.
6. Why do some cheap batteries perform poorly in code locks?
Short version: cheap batteries can show the “right” voltage without load but collapse when the lock needs a short, high current pulse. This is mostly due to higher internal resistance and poorer pulse performance, which makes the voltage drop, the electronics brownout reset and the motor or solenoid fail to operate. Duracell and Energizer are recommended because they have low, stable internal resistance, better quality control and protection against leakage.
What happens inside a code lock
- Standby: a few milliamps, almost any AA or AAA battery looks fine.
- Activation: MCU, relay or solenoid or small motor and possibly BLE or RFID draw hundreds of milliamps up to about 1 A in short pulses.
- Problem: Batteries with high internal resistance (ESR) have a large voltage drop:
ΔV ≈ I × Rinternal
Example, 4 AA cells in series, 0.25 Ω per cell, 1 A pulse gives about 1 V drop in total. 6.2 V becomes about 5.2 V, after regulator and dropout the MCU can reset.
Why the “same voltage” is misleading
A multimeter without load measures the open circuit voltage. Cheap alkaline or zinc carbon batteries can show 1.5–1.6 V but drop sharply under load. It is the pulse capability that matters, not the no load voltage.
7. I cannot find the answer to my question here. How do I contact you?
Contact us via our contact page: Contact us.