Terms & Conditions

Uppdaterad 2014-10-08

1. Delivery & Shipping Terms



Delivery of goods / safes is done at no cost when sent to the main entrance or a street level location.

For individuals, products are usually delivered to the nearest shipping agent if it weighs less than 20 kg.
For heavier products, the driver and end customer agree on the appropriate time for delivery.

Contact us if you have special requests regarding delivery.

If you want help to get the goods / safe brought in to the appropriate place in the room, call us at 0770-22 01 22 and we'll prepare a separate quote.

The delivery time is normally calculated to 3-8 working days unless otherwise agreed.
For special models and order with larger quantities, please contact us for delivery.

We reserve the right to temporarily end the sale and notify you as soon as possible if the product has run out.

Safes and products ordered in our webshop are delivered free of charge to the address you entered for the order.

2. Damage During Transport


When the goods arrive, it is very important that you inspect any damage to the packaging and productbefore you sign. Any damage must be reported immediately to the driver of the freight company. Report any damage you find on the shipping papers.
If you are able to, take a picture of the damage as well and please send it to Arkivexperten. Consult the driver how to proceed. If problems arise with the handling contact us for help.
Complaints must be made within 7 days of discovery of errors to Arkivexperten.


3. Terms of Payments

Prepay bank / postal transfer:
After the order is made in our online shop, payment information will be sent out via an order confirmation. Do not pay until you receive the order confirmation.

Advance payment must be booked on our bank transfer number 5497-3565 before sending the order.
NOTE! Remember to enter your order number and name on the payment.

When we see your payment reaches us, it normally takes between 1-3 business days to process and deliver your order. Delivery takes about 3-8 days.

Invoice
After passing a credit check, you will be sent an invoice with 20 days fom the date of the invoice. Unapproved credit checks will be sent an advance invoice that must be paid before the products are sent.


Interest is charged at 12.5%.
Service fee of 45 SEK ex. sales tax

4. Ownership


The delivered products remain Arkivexperten's property until full payment is made.

5. Prices


All prices are in SEK, unless stated otherwise. Rates are excluding VAT unless you have checked the box on the top left corner above the search box "show price with VAT". To see prices including VAT, then check the box.

6. Guarantees


We apply a 2 year warranty against manufacturing defects on all products, unless longer warranty applies (seen in the product text). For warranty and complaint cases Arkivexperten will pay for the return shipping. After measures are taken, the delivery of goods will be shipped free of charge to the buyer.

7. Quality


All safes meet the requirements of current certifications and ratings, as mentioned in the product texts.

8. Order Confirmation


Will be sent by e-mail from the Arkivexperten about 1-6 business days after receiving the order.

9. Privacy & Security

Personal Data

When you place your order with us you state your personal data such as name, address and telephone number. In case you choose to pay by credit card, you must also enter your social security number with all 10 digits. With your registration and ordering you agree that we store and use your information in our business to fulfill our commitments to you. We also documents all the communication we have with you by phone or email, in order to provide the service that you expect from us.

Arkivexperten will not disclose your personal information to third parties.

Under the Privacy Act, you are entitled to get the information we have stored about you. If it is incorrect, incomplete or irrelevant, you can request that information be corrected or deleted. If so, contact our Customer Support.

Cookies

A cookie is a text file that is sent from a web page, for example, arkivexperten.jetshop.se to your computer where it is stored either in memory (session cookies) or as a text file (text-based cookies). We use two types of these cookies. Text-based cookies are used only on certain occasions where we have chosen to keep statistics on certain products. Session cookies are used to store login information and your shopping cart while browsing around with us. The latter are cleared as soon as you close your browser.

If your browser is set to not accept cookies, you will not be able to place your order via the Internet. You can easily change this setting in your browser.

Please note that we do not use cookies to store personal information about you.

10. 90 Day Return Policy



Arkivexperten applies the Distance and Doorstep Selling Act.

According to the Distance and Doorstep Selling Act, individual consumer have the right to cancel the purchase within 14 days after you received the product and without specific reason.

We offer 90 days return for consumers

This requires the product and product packaging is to be unaltered, that is unused and not destroyed or damaged. You may not use the product but of course, carefully examine it.

Arkivexperten is responsible for return shipping invoked by the the right of withdrawal and our 90 day return policy.

To invoke the right of withdrawal and return policy, please follow the instruction as below:

Contact Arkivexperten's customer service for instructions to the address for the item to be returned.

The merchandise must be unaltered, ie unused, not destroyed or damaged.

Return the product in the original product box with a specially made inner packaging. If the transport company requires that the item must be on the pallet, the customer must himself arrange for a pallet.

11. Other


Arkivexperten reserves the right to change design and price changes without prior notice.